Veeral Bhagat
Senior Software Engineer | Full-Stack AI Integration Expert
About Me
Summary
Senior Software Developer with 12+ years of full-stack engineering experience building secure, scalable applications for enterprise clients including Cisco, Cox Communications, and FedEx. Combines deep expertise in React, Node.js, .NET, and Azure with a proven ability to integrate LLMs and AI agents into real-world DevOps and QA workflows—boosting productivity, reducing defects, and accelerating delivery. PMP and Scrum Certified, with a track record of leading engineering teams to 100% backlog clearance, 35% fewer production bugs, and 96%+ customer satisfaction. Specializes in AI-augmented observability, automated testing, and CI/CD pipelines that make software delivery faster, safer, and smarter.
✅ My Achievements
@Built a React/Node.js IT automation suite used by 5,000+ employees, integrating AI-powered ServiceNow agents that auto-summarize incidents—lifting First Contact Resolution from 86% to 93% and cutting triage time by 40%. @Engineered a secure, zero-trust web platform on Azure (App Services, Key Vault, Managed Identities) that passed all security audits with zero findings—while enabling daily production releases via GitHub Actions CI/CD with zero rollbacks. @Reduced onboarding from 4 weeks to 10 days for support engineers by delivering a full-stack training portal (React + Node + PostgreSQL), boosting certification pass rates by 40% and cutting repeat tickets by 25% through embedded semantic search.
✅ I treat AI as a force multiplier for web engineering
→ LLMs that turn raw logs into actionable insights—so you fix root causes, not symptoms
→ Semantic search that transforms static knowledge bases into dynamic assistant experiences
→ Intelligent QA that prioritizes test coverage where risk is highest
My foundation is robust web architecture: clean APIs, responsive UIs, infrastructure-as-code, and observability by default. AI sits on top—making it all smarter, not more complex.
Education & Certifications
Master of Science in Software Engineering
North Carolina State University (NC State Online) — Raleigh, NC. Focused on full-stack architecture, DevOps, and secure software design.
2011 – 2013Technical Certificate in IT Infrastructure & Support
Wake Tech Community College — Raleigh, NC. Specialized in Windows/Linux system administration, hardware diagnostics, network configuration (WAN/LAN), and helpdesk operations.
2001 – 2003Bachelor of Science in Computer Science
University of Massachusetts Lowell — Lowell, MA. Coursework: C++, Data Structures, Operating Systems (DOS/Windows), Networking Fundamentals, Software Development Lifecycle.
1997 – 2001Certifications
PMP (CID:3778238) | Scrum Master (CID:001668861)
2024 – PresentCertifications
MCP (CID:2732751) | A+ CompTIA | MTA
2022 – Present0
Projects Completed
0
Happy Clients
0+
Years Experience
0+
Cups of Coffee
Skills & Expertise
React
JavaScript (ES6+)
TypeScript
Next.js
HTML5/CSS3
Styled Components
Tailwind CSS
Responsive Design
Framer Motion
Cross-Browser Compatibility
Jest
Cypress
Node.js
Express
.NET Core
C#
RESTful APIs
GraphQL
WebSockets
Serverless (Azure Functions)
SQL Server
PostgreSQL
MongoDB
MySQL
Entity Framework
Dapper
Redis (Caching)
Azure SQL Database
Microsoft Azure
AWS
Docker
Kubernetes (AKS)
GitHub Actions
Azure DevOps
CI/CD Pipelines
Terraform
Bicep
PowerShell
Bash
Infrastructure as Code
LLM-Powered Log Summarization
AI Agent
Semantic Knowledge Search
ChatBot
Voice AI
LangChain
RAG Architecture
Azure ML
ServiceNow
JIRA
Azure DevOps
Power BI
Tableau
Git
Postman
Splunk
Docker
Kubernetes
Jenkins
SonarQube
Featured Projects
ServiceNow AI-Augmented Automation (Cisco)
Engineered AI-augmented IT automation tools integrating LangChain-powered ServiceNow agents that auto-generate resolution summaries, increasing First Contact Resolution (FCR) from 86% to 93% in 30 days for a 12-person team supporting 5,000+ users. Enabled 100% sprint completion over 8 quarters with GitHub Actions CI/CD using Jest/Cypress.
AI-Enhanced Power BI Operations Dashboard (Omma Management)
Developed AI-enhanced Power BI dashboards analyzing 12,000+ daily transactions, reducing cost per unit by 15% and improving productivity forecasting accuracy by 30%. Integrated semantic search and auto-suggestion features cutting user input errors by 22% across 5 business units.
React/Node.js Training Platform (Cameo Global @ Cisco)
Developed a comprehensive React/Node.js training platform for OS support, reducing onboarding from 4 weeks to 10 days and improving certification pass rates by 40%. Integrated GPT-4 summarization into ServiceNow QA, improving audit accuracy by 30% and reducing misrouted tickets by 20%.
Azure Infrastructure as Code (HCL @ Cox Communications)
Provisioned and operated Azure cloud infrastructure using Terraform and ARM templates, deploying App Services, Key Vault, and AKS clusters for 20+ applications. Implemented CI/CD pipelines in Azure DevOps, reducing release cycles from 2 weeks to 2 days with zero security incidents.
React-Based Billing & Fraud Detection System (SendHub/Twilio)
Designed and implemented a React-based billing and fraud detection system processing 5,600+ accounts, increasing retention by 5%. Redesigned customer billing statements using responsive HTML/CSS, reducing support inquiries by 18% and cutting bug resolution time from 5 days to 3 days.
Onboarding Portal with Semantic Search (Cameo Global @ Cisco)
Engineered a React/Node.js onboarding platform for new support engineers, integrating ServiceNow APIs and PostgreSQL, reducing training ramp time by 23% across 60+ hires. Designed self-service knowledge portal with semantic search serving 15,000+ monthly sessions, cutting repeat tickets by 25%.
My Experience
Senior Software Developer (AI-Integrated Full-Stack)
Wipro @ CiscoEngineered AI-augmented IT automation tools using React, TypeScript, Node.js, and Azure App Services, integrating LangChain-powered ServiceNow agents that auto-generate resolution summaries—increasing First Contact Resolution (FCR) from 86% to 93% in 30 days for a 12-person team supporting 5,000+ users.
Key Achievements:
- Engineered AI-augmented IT automation tools using React, TypeScript, Node.js, and Azure App Services, integrating LangChain-powered ServiceNow agents that auto-generate resolution summaries—increasing First Contact Resolution (FCR) from 86% to 93% in 30 days.
- Drove 100% sprint completion for 8 quarters via GitHub Actions CI/CD with Jest/Cypress, enabling daily production releases with zero rollbacks.
- Enforced Zero Trust security using Azure Key Vault and Managed Identities, passing all security audits with zero findings.
Operations Manager (Technical Product & AI Process Optimization)
Omma ManagementDirected a 10-person engineering and operations team using AI-enhanced Power BI dashboards that analyzed 12,000+ daily transactions, reducing cost per unit by 15% and improving productivity forecasting accuracy by 30%.
Key Achievements:
- Directed a 10-person engineering and operations team using AI-enhanced Power BI dashboards that analyzed 12,000+ daily transactions, reducing cost per unit by 15% and improving productivity forecasting accuracy by 30%.
- Partnered with developers to integrate semantic search and auto-suggestion features into internal tools, cutting user input errors by 22% across 5 business units.
- Enforced AI data governance policies in alignment with legal and safety teams, maintaining zero regulatory violations over 20 months.
- Spearheaded quarterly budget reviews, delivering $250K+ in annual cost savings.
Full-Stack Developer & AI QA Engineer
Cameo Global @ CiscoDeveloped a React/Node.js training platform for OS support, reducing onboarding from 4 weeks to 10 days and improving certification pass rates by 40%. Integrated GPT-4 summarization into ServiceNow QA, improving audit accuracy by 30%.
Key Achievements:
- Developed a React/Node.js training platform for OS support, reducing onboarding from 4 weeks to 10 days and improving certification pass rates by 40%.
- Integrated GPT-4 summarization into ServiceNow QA, improving audit accuracy by 30% and reducing misrouted tickets by 20%.
- Piloted AI semantic search in knowledge base, boosting self-service resolution by 25%.
- Oversaw Incident/Problem/Change workflows for 5K+ users, ensuring 99.8% uptime.
Azure DevOps & Cloud Infrastructure Engineer
HCL @ Cox CommunicationsProvisioned and operated Azure cloud infrastructure using Terraform and ARM templates, deploying App Services, Key Vault, and AKS clusters for 20+ apps. Implemented CI/CD in Azure DevOps, reducing release cycles from 2 weeks to 2 days.
Key Achievements:
- Provisioned and operated Azure cloud infrastructure using Terraform and ARM templates, deploying App Services, Key Vault, and AKS clusters for 20+ apps.
- Implemented CI/CD in Azure DevOps, reducing release cycles from 2 weeks to 2 days.
- Secured applications with Managed Identities and RBAC, eliminating hardcoded secrets.
Lead Billing Systems Developer
SendHub/TwilioDesigned and implemented a React-based billing and fraud detection system processing 5,600+ accounts, increasing retention by 5%. Redesigned customer billing statements using responsive HTML/CSS, reducing support inquiries by 18%.
Key Achievements:
- Designed and implemented a React-based billing and fraud detection system processing 5,600+ accounts, increasing retention by 5%.
- Redesigned customer billing statements using responsive HTML/CSS, reducing support inquiries by 18%.
- Tracked bugs in JIRA, cutting resolution time from 5 days to 3 days.
Full-Stack Developer (Internal Tools & Automation)
Cameo Global @ CiscoEngineered a React/Node.js onboarding platform for new support engineers, integrating ServiceNow APIs and PostgreSQL, reducing training ramp time by 23% across 60+ hires. Designed and implemented a self-service knowledge portal with semantic search, serving 15,000+ monthly sessions and cutting repeat tickets by 25%.
Key Achievements:
- Engineered a React/Node.js onboarding platform for new support engineers, integrating ServiceNow APIs and PostgreSQL, reducing training ramp time by 23% across 60+ hires.
- Designed and implemented a self-service knowledge portal with semantic search, serving 15,000+ monthly sessions and cutting repeat tickets by 25%.
- Created RESTful APIs to sync KPI data into real-time Power BI dashboards, enabling leadership to reduce team turnover by 12%.
- Automated QA workflows using PowerShell and ServiceNow scripting, improving team productivity by 18%.
Technical QA Analyst
HCL @ FedExResolved software and system defects for 200+ internal applications, achieving 20-minute average resolution time across 800+ monthly tickets. Strengthened system reliability by implementing proactive log monitoring in ServiceNow, reducing repeat incidents by 35% and cutting data-loss risk by 40%.
Key Achievements:
- Resolved software and system defects for 200+ internal applications, achieving 20-minute average resolution time across 800+ monthly tickets.
- Strengthened system reliability by implementing proactive log monitoring in ServiceNow, reducing repeat incidents by 35% and cutting data-loss risk by 40%.
Front-End & Technical Strategy Advisor
FAFAdvised 3 non-profit organizations on front-end architecture and user experience strategy for donor and volunteer portals built with HTML, CSS, and early React prototypes, increasing user engagement by 22%. Collaborated with engineering leads to align product roadmaps with technical feasibility and reviewed UI/UX designs for accessibility.
Key Achievements:
- Advised 3 non-profit organizations on front-end architecture and user experience strategy for donor and volunteer portals built with HTML, CSS, and early React prototypes, increasing user engagement by 22%.
- Collaborated with engineering leads to align product roadmaps with technical feasibility, reducing scope creep by 30% and accelerating MVP delivery by 6 weeks.
- Reviewed UI/UX designs for accessibility (WCAG 2.0) and performance, ensuring 95%+ Lighthouse scores across all public-facing applications.
Contact Me
Let's Connect
I’m open to collaborating on innovative projects, tackling complex challenges, and driving impactful solutions that align with your vision